Get In Touch

Have a question? Check out the FAQ for our most popular answers, or send us a message. Whether it’s about Hollyburn or just renting in general, we’ll get back to you with an answer promptly!

Vancouver

Monday - Friday
8:30am - 5:00pm (PST)

Toronto

Monday - Friday
8:30am - 5:00pm (EST)

Frequently Asked Questions

How do I search for an apartment to rent?

Click the “Find an Apartment” button at the top of the page. Then select your desired city, suite type, price range, and any other filterable options.

Explore our availability that matches your search criteria by zooming in and clicking on the blue pins. Most of our buildings have Resident Managers that live and work on site; feel free to contact them with questions or book a viewing at a time convenient for you.

I'm moving to the city. Can I rent with Hollyburn even though I haven't arrived yet?

Absolutely! Hollyburn’s application process occurs online, so our Resident Managers can easily help you find your next home while you’re still abroad. Visit our Rental Process page to learn more about how to rent an apartment with Hollyburn Properties.

How can I receive updates when you have new vacancies? Can I join a waitlist?

Yes. Click the “Find an Apartment” button at the top of the page. Then select your desired city.

To receive updates about our vacancies…
Restrict your search criteria until nothing available appears. Then click “Sign up to Receive Updates” and we’ll email you every month when we have more availability. Or, scroll to the bottom of the page and click “Subscribe Now” and select “Vacancy Updates.”

To join a specific building’s waitlist…
In the bottom right corner of the map untick “Only show properties with available units,” which will display our entire portfolio. When you find a building you like, click through to the detailed building page. Then click “Join Waitlist” and we’ll email you as soon as something becomes available.

Does Hollyburn have any pet friendly apartments for rent in Vancouver?

Hollyburn currently has two buildings with pet friendly apartments for rent in Vancouver, allowing either cats or dogs:

Does Hollyburn have any furnished suites or short term rentals available?

Unfortunately, no. Hollyburn does not have any furnished suites available to rent. Any pictures of furnished suites on our site are temporary display suites. Unless otherwise specified we require a one year lease with all our suites, which then automatically continues on a month-to-month basis thereafter.

Will Hollyburn manage my house or condo for me?

Unfortunately no. Hollyburn is a private property management and real-estate investment company; we only manage properties that we own (multi-family apartment buildings and commercial units). These are properties that we’ve purchased or developed ourselves.

What is included in my rent?

Your rent payment includes hot water utilities, and most of our buildings also include also heating. A few include electricity, or amenities like pools, gyms, or bike storage as well. Storage lockers and parking stalls can be rented for an additional monthly fee.

All Hollyburn residents are also eligible to receive exclusive discounts from our network of corporate partners. Check out our Value Added Partner page to explore all of the services and benefits we offer!

I have a complaint. How can I get it resolved?

We want to know what’s wrong so that we can help! You can reach our corporate office by submitting a Customer Service message using the web form above. Our team will review your concerns and work to respond quickly with a solution. We appreciate you bringing any issues to our attention.

How do I apply to work for you?

Visit our Careers page to view all of the current property management jobs and other career listings. Then email your resume and cover letter regarding the position you are applying for to careers@hollyburn.com.

Where is the link to re-load my Hollyburn Laundry card?

If you are a Hollyburn Resident with a digital laundry system in your building, you can access your profile or re-load your card at http://hollyburn.laundroworks.com. Be sure to bookmark it in your browser for easier access in the future! Alternatively you can also scroll to the bottom of the website and click “Laundry.”

 

How can I contact the corporate office?

You can reach our corporate office by submitting a general message using the form above or emailing info@hollyburn.com.

We can also be reached at the following phone numbers:

Vancouver & Calgary
604.662.7345 or 1.866.8878.8811
Monday – Friday
8:30am – 5:00pm (PST)

Toronto & Ottawa
416.923.5946
Monday – Friday
8:30am – 5:00pm (EST)

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