Resident Manager Team (2 people)

Posted in  Calgary,  on August 30, 2018

We are currently looking for a Resident Manager Team (2 people) to manage our flagship building in Calgary. Prince’s Island Place has 298 units and is located in the heart of Calgary. The Resident Manager Team will contribute to Hollyburn’s goals by positively representing Hollyburn to our Residents. They will ensure excellent and responsive service to resident requests, and provide a clean, well maintained and secure building.

Key Duties and Responsibilities

  • Enforces the provisions of the Residential Tenancy Act;
  • Responds to Resident inquiries in keeping with the Company Mission to provide exceptional customer service;
  • Supervises the building, including common areas, to ensure the security and safety of all Residents, employees and agents of Hollyburn;
  • Oversees the Building Emergency Response Plan and conducts monthly tests of emergency generators and fire alarm systems;
  • Manages the rental process for Residents, which includes all the required paper work for the rental of suites, parking and/or storage lockers;
  • Facilitates credit and reference checks for prospective Residents;
  • Creates move-in and move-out reports for each Resident using the Condition Inspection Report;
  • Promotes company-wide marketing initiatives, including referring prospective Residents to other Buildings in the Hollyburn Properties portfolio;
  • Manages all building maintenance requirements to the highest standards; this includes cleaning all common areas, supervising contractors and record keeping of work performed, as well as conducting minor repairs and painting as necessary;
  • Regularly conducts building inspections and makes recommendations for preventative maintenance;
  • Notifies Management Team concerning need for major repairs;
  • Keeps proper books and accounts for the Building as per accounting requirements, as well as attends to the collection and safe deposit of all rent monies and other amounts receivable from Residents;
  • Prepares vacant suites for new Residents by completing necessary repairs, upgrades and/or cleaning and painting;
  • Maintains an inventory of all supplies received and used;
  • May oversee and supervise an Assistant Resident Manager;
  • Performs any other duties and responsibilities as assigned.

Knowledge, Skills and Abilities

  • Minimum of 2 years of related experience;
  • Strong communication skills in English. This includes both written and verbal communication;
  • Strong working knowledge of the Residential Tenancy Act;
  • Excellent customer service skills;
  • Experience conducting minor maintenance;
  • Strong organizational and planning skills;
  • Presentation and sales skills are necessary to market suites to prospective Residents;
  • Experience working safely with cleaning and other chemicals used in building operations;
  • Strong organizational and planning skills;
  • Attention to detail and accuracy, even as priorities change and urgencies intervene;
  • Bookkeeping or other related administrative experience;
  • Ability to maintain a professional appearance. Resident Managers represent Hollyburn to our Residents and prospective Residents;
  • Ability to be flexible and self-motivated and to take initiative;
  • Ability to work independently and in a team environment where mutual support is essential;
  • Ability to respect confidentiality of information;
  • Ability to work a varied schedule including evenings and weekends;
  • Be physically able to carry out all necessary duties. All candidates must be physically able, at minimum, to paint and clean, including bending, stooping, kneeling, pushing, pulling and lifting up to 50lbs;
  • Must be a Resident of Canada or possess the appropriate documentation to legally work in Canada. All documentation must be current.

If you are interested and meet the requirements listed above, please submit your resume to [email protected] We thank all applicants in advance, but only qualified candidates may be contacted directly.

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