Resident Manager

Posted in  Vancouver,  on September 27, 2018

The Resident Manager contributes to Hollyburn’s goals by positively representing Hollyburn to all of our residents. The Resident Manager ensures excellent and responsive service to resident requests, and provides a clean, well-maintained and secure building. They also ensure profitability through effective revenue and expense management.

*Must be able to work weekends

Key Duties and Responsibilities

  • Enforces the provisions of the Residential Tenancy Act;
  • Initial year will be focused on ensuring the building achieves full tenancy by Managing the rental process for Residents, which includes all the required paper work for the rental of suites, parking and/or storage lockers;
  • Will be required to oversea and manage deficiencies within the new building.
  • Responds to Resident inquiries in keeping with the Company Mission to provide exceptional customer service;
  • Supervises the building, including common areas, to ensure the security and safety of all Residents, employees and agents of Hollyburn;
  • Facilitates credit and reference checks for prospective Residents;
  • Creates move-in and move-out reports for each Resident using the Condition Inspection Report;
  • Promotes company-wide marketing initiatives, including referring prospective Residents to other Buildings in the Hollyburn Properties portfolio;
  • Manages all building maintenance requirements to the highest standards; this includes cleaning all common areas, supervising contractors and record keeping of work performed, as well as conducting minor repairs and painting as necessary;
  • Oversees the Building Emergency Response Plan and conducts monthly tests of emergency generators and fire alarm systems;
  • Regularly conducts building inspections and makes recommendations for preventative maintenance;
  • Notifies Management Team concerning need for major repairs;
  • Keeps proper books and accounts for the Building as per accounting requirements, as well as attends to the collection and safe deposit of all rent monies and other amounts receivable from Residents;
  • Prepares vacant suites for new Residents by completing necessary repairs, upgrades and/or cleaning and painting;
  • Maintains an inventory of all supplies received and used;
  • May oversee and supervise an Assistant Resident Manager;
  • Performs any other duties and responsibilities as assigned.

Knowledge, Skills and Abilities

  • Minimum of 2 years of related experience;
  • Must be able to demonstrate strong Leasing skills
  • Strong working knowledge of the Residential Tenancy Act;
  • Excellent customer service skills;
  • Experience conducting minor maintenance;
  • Strong organizational and planning skills;
  • Presentation and sales skills are necessary to market suites to prospective Residents;
  • Experience working safely with cleaning and other chemicals used in building operations;
  • Strong organizational and planning skills;
  • Attention to detail and accuracy, even as priorities change and urgencies intervene;
  • Bookkeeping or other related administrative experience;
  • Ability to maintain a professional appearance. Resident Managers represent Hollyburn to our Residents and prospective Residents;
  • Ability to be flexible and self-motivated and to take initiative;
  • Ability to work independently and in a team environment where mutual support is essential;
  • Ability to respect confidentiality of information;
  • Strong communication skills in English. This includes both written and verbal communication;
  • Ability to work a varied schedule including evenings and weekends;
  • Be physically able to carry out all necessary duties.  All candidates must be physically able, at minimum, to paint and clean, including bending, stooping, kneeling, pushing, pulling and lifting up to 50lbs;
  • Must be a Resident of Canada or possess the appropriate documentation to legally work in Canada. All documentation must be current.

Hollyburn Properties offers accommodation, competitive wages and benefits, including extended health, vision and dental.

If you meet the requirements and are interested, please submit your resume and salary expectations to [email protected] We thank all applicants who apply, but only those who are qualified may be contacted.

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