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Rental Advisor

Posted in  Vancouver, Toronto,  on October 7, 2021

We are looking for a Rental Advisor, experienced in customer service to join our quickly expanding Rental Advisor Team.

As the Rental Advisor, you are a customer service champion and an integral part of the Hollyburn Properties team; you are the first interaction and front-line support for potential residents in finding their next home. This role supports both Marketing and Property Management teams in gathering valuable information that will help to create a personalized best-in-class customer experience.

This position will be expected to “work from home” the majority of the time, with occasional days spent at the office and/or touring our residential apartment buildings.

Essential Skills

  • Must have an excellent geographical knowledge of the central Toronto area.
  • Excellent verbal and written communication skills.
  • Demonstrates a strong & consistent work ethic.
  • Excellent customer service skills and experience. Always put customers first.
  • You know that relationship building is essential to success.
  • You go the extra mile because it’s the right thing to do.
  • You are motivated to make a difference.
  • You are ambitious and love to learn.
  • You love technology, and quickly learn new software applications as needed.
  • A master in time management, prioritizing and multitasking.
  • Strong attention to detail and organization.
  • Ability to cope within fast-paced work environment.
  • Work well in a collaborative environment, able to contribute new ideas and initiatives.

Responsibilities 

  • Respond to incoming phone calls and emails in a timely fashion and provide excellent customer support.
  • Establish strong positive customer relationships in a high-volume inquiry environment.
  • Schedule viewings for potential tenants at the buildings with the Building Manager.
  • Manage daily activities through a CRM including:
    • Customer Updates
    • Reliable & accurate data entry
    • Maintaining a growing customer base
  • Assist with customer questions, concerns and application status updates.
  • Tour buildings in the portfolio as needed and view vacant units.
  • Become an expert on Hollyburn’s building portfolio and their neighborhoods.
  • Work with Marketing in understanding goals and providing meaningful feedback in order to optimize advertising.
  • Participate in Marketing team meetings.
  • Participate in Property Management meetings.
  • Work with Property Management in understanding current vacant apartment attributes
  • Building relationships with the Building Managers.
  • Attend and assist in marketing related events as assigned.

Qualifications

  • Minimum 2 years in inside sales or similar role. (Reservations, Call Centre IT Support or Residential leasing).
  • 1-2 years previous experience with a CRM like Salesforce, HubSpot, Microsoft Dynamics, Zoho, etc.
  • Post-Secondary Education such a diploma or certification considered as asset.
  • Must have a strong command of the English language, both written and verbal. Other languages an asset.
  • Strong understanding of creating a positive customer experience.
  • Experience in using Microsoft Office
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Outlook
  • Previous experience in Hospitality is an asset.
  • Must be able to work weekends and sometimes, evenings as well.
  • All applicants must have a quiet, private workspace and a high-speed internet connection.

Hollyburn Properties offers competitive wages and benefits. If you are interested, please submit your resume and salary expectations to [email protected] We thank all those who apply, but only qualified candidates may be contacted.

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